These are questions that our clients usually answer for us, but let me share the reasons why. At Philco Air Control we look at our industry in the eyes of our customers and think, what went wrong?
- When did quantity and money become more important than
- Why do technicians try to always sell me stuff and never even
ask what I need?
- I used to know the technician that worked on my office building
by name, and now I never see him or her. Nor do I know
anyone else that is on my rooftop.
- Why are my units always breaking down and I have to now call
when in the past, technicians used to let me know ahead of
time if they saw an issue before it failed?
These are many questions and complaints that we hear about
HVAC companies every day and you know what, it bugs us just
as much as it bugs you and your organization.
We are fed up with it, and if no one else is going to turn our
industry around then we at PAC have decided that we will.
One example is Maintenance. Most companies just replace a
filter, and leave. At PAC we pull up our sleeves and actually get
our hands dirty! We perform tasks like greasing motor bearings
properly, scrubbing coils, checking and adjusting belt tension,
cleaning electrical chambers, removing burners and cleaning
the orifices, combustion chambers, checking fuel pressure, air
pressure and combustion.
You name it. We follow ACCA 180 Commercial Maintenance
Standards and never skip a step. We do not allow even the
highest paid PAC technician to get away with not getting inside
of a unit and performing a deep quality maintenance. We do
not allow our technicians to upsell items that are not needed.
We do not incentivize technicians based on sales and numbers,
but by the quality work they put into their job. Our Team not
only enforces proper communication from the technicians to
our clients, but we train them on the importance of it and our
technicians actually get it.
Our company is still growing and constantly changing to meet
new energy requirements as well as new technology.
Philco Air Control also requires in house hands on and
classroom with each technician to educate them on how the
older technology worked so they have a full understanding of
each type of system.
We strive to never become “part changers.” The culture that we grow here at Philco Air Control is quality first, success will follow. We charge for our time and we never markup parts of equipment, and we are growing because satisfied clients continue to call us back for more service.
At Philco Air Control, we specialize in all types of systems. From
standard conventional systems ranging from 2 Ton-75 Ton box
Car Units, and Heat pumps, Variable Refrigerant Systems,
Controls, Boilers, Geothermal and Pumps, you name it. There is
not a system we cannot maintain or repair. All we ask is if you
call us, if you use us, it is because you care about your
building, your comfort, and expect the highest quality. If that is
you, then we may be the team you will want on your side.
If you are looking for a quality company that works with your
budget as well as with your goals, makes safety a priority,
lowers your liability risks, takes care of your building as if it was
ours, Then PAC is your partner.